Effective: 02/09/2017
An OSS Quality Assurance (QA) auditor reviews supplier records in OAKS FIN for accuracy - both new suppliers and updates made to existing supplier information.
To ensure accuracy based on the procedures documented in "The Source," QA objectively audits a random sample of both:
When the OSS Quality Assurance (QA) team identifies an error in a supplier record using OAKS FIN and the SO Tracker, an e-mail is sent to the associate that completed the SO transaction. The e-mail identifies the QA Request ID that references the information used to generate the e-mail.
Refer to the "Completing the SO Audit" topic in the QA procedures to review steps that are taken by QA in their audit.
Click the desired files for review.
Respond to the error notification within two business days with an acceptance or dispute.
Click Edit ItemEdit Item.
Click either "Accept Error" or "Dispute Error" on the Supplier Tracker/QA Information pageSupplier Tracker/QA Information page.
If the error is being disputed:
Enter comment in the Associate / Coach Comments field to justify the dispute.
References to "The Source" must be included.
A review of QA error disputes is conducted by a panel of associates and exempt staff at OSS.
The Supplier Operations dispute panel representative delivers the results of the decision to the associate.