Previous steps - Processing Manage Request Approvals

Banking Information Change

OhioPays provides state of Ohio payees with the ability to manage their business and make updates to their profile. Some changes made to primary addresses and payment information will route to the OBM Supplier Operations team for additional validation and/or processing. Follow the instructions below for accessing those work items from the Manage Request Approval page. 

1. Review the GIACT alert under Supplier Alert.

• If the gAuthenticate code is not "CA11", further review is required.

2. Click Change Details.
   • The Review Page pop-up displays.

3. Review the Current and Proposed change.

4. Ensure you have the proper documentation to verify the banking information.

   • Bank verification may be a copy of a current voided check or a written confirmation from your bank or financial institution. A check must contain the business/individual name and address (individuals only) as it appears on the Payee Record, and account and routing number, which must match what is provided on the form. Written confirmation from your financial institution must contain the name of the bank/financial institution, business/individual name as it appears on the Payee Record, and account and routing numbers. We are unable to accept starter checks and deposit slips.

5. Click Return.

• The Manage Request Approval page displays.

6. If the payee has submitted all required information, click Approve to approve the request.

1. Click OK on the Confirmation  pop-up that displays.
2. Click OK on the Message pop-up that displays.
3. The Approval Status of the registration changes to "Approved."

• The payee will receive an emailemail and notification through OhioPays that the request was approved.

  

   

7. If the payee request is not approved, click Deny to deny the request.
   1. Select the Reason CodeReason Code  that describes why the request is being denied.

      

   • The Comment field auto-populates the denial comment that will be sent to the payee.
   2. Click OK.
   • The Approval Status of the registration changes to "Denied."
   • The payee will receive an email and notification through OhioPays that the request was denied.

8. Click OK for the Approval action.