Previous steps - Processing Manage Request Approvals

address_change

OhioPays provides state of Ohio payees with the ability to manage their business and make updates to their profile. Some address changes will be approved automatically by OhioPays and applied to the Payee Profile; however, changes to primary addresses that fail a GIACT authentication and/or addresses associated to a bank account, will route to the OBM Supplier Operations team for validation and processing.

Follow the instructions below for accessing those work items from the Manage Request Approval page. 

1. Click Change Details.

• The Review Page pop-up displays.

2. Review the Current and Proposed change.

3. Click the Return button.

• The Manage Request Approval page displays.

4. Review the Supplier Alert.

5. If the payee has submitted all required information, click Approve to approve the address change.
   1. Click OK on the Confirmation  pop-up that displays.
   2. Click OK on the Message pop-up that displays.
   • The Approval Status of the registration changes to "Approved."

   • The payee will receive an emailemail and notification through OhioPays that the request was approved.

     

      

6. Click Deny to deny the address change (get copy of denial email).
   1. Select the Reason CodeReason Code  that describes why the request is being denied.

      

   • The Comment field auto-populates the denial comment that will be sent to the payee.
   2. Click OK.
   • The Approval Status of the registration changes to "Denied."

   • The payee will receive an email and notification through OhioPays that the request was denied.

7. Click OK for the Approval action.